Organizational Development
1. What is one of the most critical dimensions preventing organizational effectiveness?
bureaucratic structures | ||
out of date technology | ||
poor communication | ||
government regualtions | ||
centralized organizations |
2.5 points
QUESTION 2
1. A strategic approach to change means ______.
developing a programmed system | ||
developing workable control procedures | ||
developing strong leadership skills | ||
developing a strategy compatible with a culture | ||
all of the above |
2.5 points
QUESTION 3
1. Work groups can have common operating problems such as ________.
maintaining focus on a common objective | ||
interpersonal differences | ||
too many members | ||
all of the above | ||
answers 1 and 2 |
2.5 points
QUESTION 4
1. High performance systems require leaders who will _____.
See that excessive layers of structure within the organization are removed | ||
emphasize participation across functional barriers | ||
display energy for the task being worked on | ||
encourage communication across the organization | ||
all of the above |
2.5 points
QUESTION 5
1. Which of the following is a primary measure of the effectiveness of an OD program?
stability of the OD effort | ||
maintenance of innovation within the system | ||
development of quality improvement program within the organization | ||
all of the above | ||
answers 1 and 2 |
2.5 points
QUESTION 6
1. The corporate culture reflects the organization’s _____ and is often deeply rooted in the firm’s _____.
past; history, and mythology | ||
strategy; strategic plan | ||
management philosophy; policies and procedures | ||
structure; communication process | ||
success; salaries and benefits |
2.5 points
QUESTION 7
1. Steps in the survey research approach include ______.
involvement of top management in preliminary planning for the survey questionnaire | ||
administration of the survey questionnaire by the human resource staff to organization members | ||
meeting of individual work teams for data feedback | ||
all of the above | ||
answers 1 and 3 |
2.5 points
QUESTION 8
1. A central idea of employee empowerment is to _____.
change the flow of work throughout the organization | ||
delegate power and decision making to lower levels | ||
improve the flow of the formal communications throughout the organization | ||
increase the size of an employee’s Johari Window | ||
all of the above |
2.5 points
QUESTION 9
1. Organization _____ refers to drastic changes in how an organization functions and relates to its enviornment.
chaos | ||
development | ||
structure | ||
transformation | ||
disorganization |
2.5 points
QUESTION 10
1. Team development places an emphasis upon _______.
getting members together | ||
exploring the team’s functioning and processes | ||
increasing productivity and profitability | ||
identifying how members can become better managers | ||
identifying new leaders |
2.5 points
QUESTION 11
1. The ______ ego state demonstrates an independent set of feelings, attitudes, and behaviors involving the basis of objective facts.
public | ||
unconditional | ||
We’re OK | ||
parent | ||
adult |
2.5 points
QUESTION 12
1. Groupthink _____.
may occur when members adopt a soft line of criticism to other’s ideas | ||
usually results in improved group decisions | ||
can result from group cohesivness | ||
all of the above | ||
answers 1 and 3 |
2.5 points
QUESTION 13
1. Building innovation and commitment to change into the organization’s values requires development of a _______.
client-practitioner relationship | ||
self-renewal capacity | ||
sociotechnical system | ||
feedback loop | ||
answers 1 and 4 |
2.5 points
QUESTION 14
1. Which of the following is NOT a core characteristic of culture?
individual autonomgy | ||
benefit plans | ||
support | ||
risk behavior | ||
all of the above are core characteristics of culture |
2.5 points
QUESTION 15
1. The effectiveness of an organization is a function of _____.
the skills of the individual members | ||
how effectively the needs of individual members are integrated with overall objectives | ||
the manager’s leadership style | ||
the integration of its sociotechnical system with that of the individual members | ||
the relationship of a manager’s motivation to the overt communication patterns of his/her subordinates |
2.5 points
QUESTION 16
1. The two underlying purposes of implementing management by objectives in an organization is to ______.
evaluate and control employees’ goals | ||
administer organization goals and to reward performance | ||
clarify organization goals at all levels and to gain increased motivation among employees | ||
serve as a check and balance on employees and to build support for the OD program | ||
reward employees who meet their objectives and reprimand employees who do not |
2.5 points
QUESTION 17
1. Self-managed work teams normally reward members _____.
in a way similar to reward systems in traditional organizations | ||
based on an hourly rate | ||
based on skills, gain sharing, and employee ownership | ||
based on evaluations of supervisors | ||
answers 1 and 4 |
2.5 points
QUESTION 18
1. OD techniques for dealing with intergroup problems include ______.
third-party consultation | ||
organization mirror | ||
intergroup team building | ||
all of the above | ||
none of the above |
2.5 points
QUESTION 19
1. Each organization is a system formed of subsystems. For the purpose of intergroup development, which of the following is not a subsystem?
division | ||
work team | ||
department | ||
group | ||
corporation |
2.5 points
QUESTION 20
1. Moving to a learning organization means the organization must ______.
redesign the formal structures of the organization but allow the informal and less obvious interactions of people to develop without interference | ||
redesign the patterns of interaction between people and processess | ||
incorporate transactional thinking and learning | ||
all of the above | ||
answers 1 and 3 |
2.5 points
QUESTION 21
1. ________ is a complex dilemma in values that are facing OD practitioners at this time.
Organization diagnosis | ||
The professionalism of OD | ||
Intergroup team building | ||
Force field analysis | ||
The learning laboratory |
2.5 points
QUESTION 22
1. The key to a successful survey is for management to ______.
select and OD practitioner whose values fit those of the organization | ||
clearly define the purpose of the survey and what will be done with the results | ||
delegate process responsibilities to the human resource department | ||
make sure that every person in the organization completes a survey | ||
funnel data to top management for sue in strategic planning |
2.5 points
QUESTION 23
1. Team interdependence is ______.
unimportant in organizations | ||
dysfunctional energy | ||
intentional sabotage | ||
mutual dependence between groups | ||
noncompliance of work rules |
2.5 points
QUESTION 24
1. The leadership style of top management in combination with the norms, values, and beliefs of the organization’s members combine to form the ________.
strategic change model | ||
corporate culture | ||
strategy-culture fit | ||
corporate dynamic for change | ||
customer service strategy |
2.5 points
QUESTION 25
1. Teamwork in a group is important when ______.
interdependence exists between members | ||
all members have common personal objectives | ||
members are from different areas of the organization | ||
mind guards are present in the team | ||
none of the above |
2.5 points
QUESTION 26
1. The goal-setting process in an OD program ______.
typically does not begin until after intergroup development has taken place | ||
is the last intervention activity to take place in the program | ||
is usually used at the team and not individual level | ||
is an integral part of the program and typically occurs early in the program | ||
answers 3 and 4 |
2.5 points
QUESTION 27
1. A group of individuals depending on each other for the accomplishment of a common goal is __________.
dependent iterations | ||
independence | ||
normally not desired in an organization since each individual should be technically qualified for their job | ||
a team | ||
a natural and automatic process of a team |
2.5 points
QUESTION 28
1. How are objectives set between managers and subordinates under management by objectives?
separately | ||
mutually | ||
through confrontation | ||
through competition | ||
none of the above |
2.5 points
QUESTION 29
1. What is it called when the goals of operating divisions promote a division’s self interest at the expense of the larger organization?
intergroup conflict | ||
intergroup competition | ||
role ambiguity | ||
intergroup development | ||
suboptimization |
2.5 points
QUESTION 30
1. ________ often determines organization effectiveness.
Competition between work groups | ||
Collaboration between work groups | ||
Technical training | ||
A win-lose strategy | ||
answers 1 and 4 |
2.5 points
QUESTION 31
1. Methods of identifying and counteracting stress are _____.
biofeedback and meditation | ||
diet and exercise | ||
wellness programs | ||
training programs in stress management | ||
all of the above |
2.5 points
QUESTION 32
1. In organizations of the future, it will be necessary to simultaneously ______ and ______ functions, structure, and governance.
inhibit; share | ||
centralize; decentralize | ||
reconfigure; disengage | ||
trust; innovate | ||
merge; downsize |
2.5 points
QUESTION 33
1. The problem of goals becoming too difficult is that __________.
the goal may not be accepted by people | ||
individuals involved may become discouraged | ||
the goal may be abandoned | ||
all of the above | ||
answers 1 and 3 |
2.5 points
QUESTION 34
1. Learning organizations have the following characteristics:
People feel that they are doing something that matters | ||
Visions of the direction of the enterprise are developed at the top management level | ||
People treat each other as colleagues | ||
all of the above | ||
answers 1 and 3 |
2.5 points
QUESTION 35
1. Customer complaints being sent directly to the production floor is an example of ______ in job characteristics theory.
work commitment | ||
job feedback | ||
task creativity | ||
work ownership | ||
skill improvement |
2.5 points
QUESTION 36
1. Change can be stabilized and fade-out eliminated or reduced by ________.
ascribing status to the change effort | ||
demonstrating effectiveness of the change | ||
integration into structure, norms, and culture | ||
all of the above | ||
answers 1 and 2 |
2.5 points
QUESTION 37
1. A criticism of management by objective is that it _____.
is questionable if joint goal-setting among unequals, such as a manager and subordinate, is possible | ||
if often difficult to state goals explicitly and quantifiable for all facets of a job | ||
requires large quantities of time, money, and effort to be successful | ||
all of the above | ||
none of the above |
2.5 points
QUESTION 38
1. Current changes in work design include ______.
brining top management down to the lowest level within the workplace by doing away with formal organization structure | ||
creating clear and distinct lines of authority and responsibility | ||
designing the work of employees so as to improve productivity and employees’ job satisfaction | ||
redesigning jobs so that each person has explicit job descriptions | ||
answers 2 and 4 |
2.5 points
QUESTION 39
1. _________ is NOT one of the five core job dimensions of the job characteristics theory.
Skill variety | ||
Task identity | ||
Autonomy | ||
Motivating potential | ||
Feedback |
2.5 points
QUESTION 40
1. Which of the following is a characteristic of total quality management?
partnership with customers and suppliers | ||
small work teams meeting together where they make suggestions for quality improvement to upper management | ||
upper management identifying and implementing new ways to improve customer satisfaction | ||
middle managers developing new and improved production techniques | ||
all of the above |
2.5 points
Click Save and Submit to save and submit. Click Save All Answers to save all answers.
Needs help with similar assignment?
We are available 24x7 to deliver the best services and assignment ready within 3-4 hours? Order a custom-written, plagiarism-free paper
Get Answer Over WhatsApp Order Paper Now