Operational

For your Competency Discussion, based on the healthcare organization where you work or one in which you are familiar, consider how productivity metrics are used to increase productivity and improve quality. Next, think about how the organization used a balanced scorecard to reveal the results of quantitative and qualitative measures. Finally, reflect on how performance has improved healthcare in this organization.

To begin this Competency and meet your required engagement, post in the Discussion area a brief description of the healthcare organization you selected. Next, describe how productivity metrics are used in the organization to increase productivity and improve quality. Then explain how the organization used a balanced scorecard to reveal the results of quantitative and qualitative measures. Finally, describe how performance has improved healthcare in this organization.