Assignment 8

For this module you are required to complete the following assignments:

· Chapter 13: exercises # 1, 7, 11, and 12

1. State during which phase or phases of the systems development life cycle the following actions are performed:

a. Installing the system

b. Training users

c. Writing documentation

d. Performing feasibility studies

e. Testing the system

f. Updating the system

7. If a component has a MTBF = 10 hours and a transaction takes 20 minutes, calculate the reliability of the component.

11. What are the differences between network line continuity testers and network cable testers?

12. You are working for a small company that has a local area network with two hubs. The communications line between the hubs has just been cut, but you don’t know that. How can you determine what has happened?

Thinking Outside the Box #1

You have been asked to create a help desk for the computer support division of your company. What services will your help desk provide? How will you provide those services? What type of employees will you hire to work at the help desk?